Returns & refunds
100 Day Money Back Promise
If a sex toy or bondage item you’ve bought from Lovehoney doesn’t enhance your sexual happiness, we’ll give you a full refund up to 100 days after purchase.
To make a claim under the 100 Day Money Back Promise fill in the returns form and choose '100 Day Money Back Promise Claim' as the reason for returning the item.
The number of refunds you may receive under the 100 Day Money Back Promise is limited entirely at Lovehoney's discretion.
Please note that lingerie, lubes and better sex products are not covered by the 100 Day Money Back Promise.
Read our full terms & conditions for the 100 Day Money Back Promise.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of promotion.
Returning an item
Enjoy risk-free shopping
If you're not happy, we're not happy. That's why you've got up 60 days after the date of your order to return a product to us using the form below. Choose 'I changed my mind about the product' as your reason for the return. Postage is free.
And if you've bought a toy or bondage item that hasn't enhanced your sexual happiness after you've tried it, we'll give you your money back under the terms of our 100 Day Money Back Promise.
To return a product to us, fill in the form below then follow the instructions you'll receive by email.
Lingerie items, Lubes & Essentials and Sexual Wellness products must be unopened, unused or unworn and have packaging or tags intact.
Please note that we cannot offer exchanges.
All purchases are covered by our 1-year product warranty. If anything goes wrong with your product, we'll replace it for up to a year after purchase.